This post was originally published on a prior version of my site.kayak that make it possible to book a plane ticket without internal hemorrhaging.
Businesses need to begin to understand that a website is essentially another employee. Having a website as archaic as American's is kind of like having these guys greet your customers.
"Duuuuhh...you wanna go to Fiji?" AA should listen to Mr. Curtis...at least get the guy on the right a clean shirt.